Getting Started

IT/AV Assistance – Request computing and audio visual assistance at the Law School

The Information Technology and Audio Visual Services department at the Law School is known simply as LawIT/AV. The most efficient way to request computer or printer assistance, training, consultation, room reservations, or audio visual equipment and services is to place a request via the Law School’s Web-based “work request” system. There are links to “Work Requests” located at the bottom of the Law School web pages.

Work Request link

Alternatively, you can access it directly at Your work request is received by the LawIT/AV staff and assigned to the appropriate technician. Remote desktop assistance is also available.

Assistance may be obtained for:

Hardware use Software use
(PowerPoint, Word, etc.)
TroubleshootingMaintenance of computers and printers
(Canvas, Seating Chart, etc.)
Network access
General advice concerning computer purchasesAudio visual classroom support *
Viruses/Spyware problemsData security concerns
Zoom support

* All requests for A/V services and equipment, no matter how simple, must be placed through the online Event Reservations system. Advance notice is extremely important, especially if it requires staff to work overtime and weekends. Give as much notice as possible for major events (at least a month for symposia, one week but preferably more for video conferences). Even simple requests must be made at least two working days in advance to ensure availability of equipment and support staff.



The university uses ITS Exchange for voice mail. A user guide is available to help you access and manage your voice mail.


The Law School uses and supports the university's Google Mail for email. The preferred interface is Google Chrome, but other browsers will work as well.

Take a tour of Google Mail.

More information about Google Mail can be found at the Google at U-M website.

Email Groups

Law School Staff & FacultyLyle Whitney
Law School FacultyRobyn Grimes
Law Emeritus FacultyRobyn Grimes
Law Fall Visiting Faculty Tracey Kuffel
Law Regular FacultyRobyn Grimes
law voting facultyRobyn Grimes
Law TenureTrack FacultyRobyn Grimes
Law Tenured FacultyRobyn Grimes
Law Visiting Faculty WinterTracey Kuffel
Law School StaffJohn Loyd
Law Library StaffLisa Carey
Law School above ground staffJohn Loyd
Law School Development and Alumni RelationsJenni Borden
Law School Staff Academic AffairsTrudy Feldkamp
Law School Staff AdmissionsShannon Briscoe
Law School Staff Career PlanningTammy Sindlinger
Law School Career ServicesTammy Sindlinger
Law School Staff ClericalJohn Lemmer
Law School Staff CommunicationsShelly Rodgers
Law School Staff Dean's Office and HRRachel Perrell
Law School Staff Facilities Distribution and ReceivingLois Harden
Law School Staff Financial AidKathy Johnson/Vicki Abbott
Law School Staff Financial OperationsChristina Luo/Joe Castillo
Law School Staff Information TechnologyJohn Loyd
Law School Staff International ProgramsStephanie Wiederhold

Law School Staff Records

Rashida Douglas
Law Temporary Staff Robyn Grimes, John Loyd,
Rachel Perrell

Email Vacation Message


The Law School uses and supports the university's Google Calendar as its shared calendaring system.

Take a tour of Google Calendar.

More information about Google Calendar can be found at the Google at U-M website.

CODE42/CrashPlan – Back up your documents and files to the network

Individual user devices (laptops or desktops) can be backed up with the University supported program called CrashPlan. The program will backup your user directory and all sub-directories on up to nine University owned and supported devices.

Law School Information Technology staff can help you set up CrashPlan on your workstation or laptop to help you get started, and explain the basic functions of the program. After that you can fully manage the system without intervention. More information is available on the University's Using Desktop Backup page.

Please submit a work request for assistance. A Law IT staff member will be in contact with you promptly.

Standard Software Package

The standard software package provided to new employees varies from time to time. Currently it consists of:

Operating SystemWindows 10 EnterprisemacOS
E-mailGoogle Mail
Business/ProductivityMicrosoft Office 2016Microsoft Office 365
Adobe Acrobat DC
Adobe Reader DC
CollaborationGoogle Apps (Docs/Spreadsheet/Presentation)
Box Tools
Google Meet
Microsoft Teams
File TransferFilezilla
Web BrowsersInternet Explorer / EdgeSafari
Mozilla Firefox
Google Chrome
NotePad ++ 
Code 42 Crash Plan
Virus Protection
Crowdstrike Falcon

Several applications are available upon request. You may request specialized software not included in the standard software package by submitting a work request.  

Shared Equipment

Laptop Loaners

There are a few laptop computers available to faculty and staff for limited periods of time. Laptops should be reserved at least 48 hours in advance by submitting a work request. A Request for Removal and Use of University Equipment form must be completed and signed prior to taking the laptop home.

Network Printers, Copiers, Scanners, Fax Machines

The university has encouraged schools and colleges on campus to decrease local printing/personal printers and move toward shared network printing in order to save money and resources. Employee computers will be configured to print to the most convenient network printer in their area. 

Many of our newer printers are multi-function devices, incorporating print, copy, scan to email, and fax features in one machine. 

If you wish to use any of the network printers listed in the table of shared equipment locations and features, please submit a work request


LawIT has developed an online form to facilitate distribution of toner cartridges and track toner usage. Please request toner cartridge replacements by completing the toner cartridge request form. Instructions are provided to assist you with filling out the form.​