Announcement
Unable to print - Windows -
October - November 2021
Some students using Windows have reported problems printing. Attempting to print from an application can result in freezing, delays, or nothing printing. Attempting to reinstall the printers may result in an error message. We have discovered that every Windows 10 security update since October 12, specifically
KB5006670,
KB5006738, and
KB5007186 seem to cause this problem. Because of this, Law IT is providing an alternative method for Windows users who are unable to print. See the
Printer Installation Programs section below for the new installer.
Because of this change, Law IT stopped charging law students (Windows or Mac) for printing as of November 12, 2021 until further notice.
Printing Issues
PDF Printing Problems - MacOS
We have had several reports from mostly Mac users trying to print PDFs and getting error messages print out instead. The error usually means there is some text formatting problem with the original file that the printer cannot process.
View Example
We recommend using
Acrobat Reader and printing the document as an image. To do that, in the print window, click the
Advanced button, then check "Print As Image" first before printing.
View Example.
If you continue to have problems printing, please
contact us.
Available Printers
Law students can download a printer installation program that will install the Law School network printers and configure them to print double-sided. The program will remove any previously installed Law School printers, and will install the printers below.
* When printing to the
Law-Student-XeroxPrinters "Follow-You" printer, nothing will immediately print. Instead, your job(s) will be held on the print server. You will not be charged until you release them from the queue. You can visit any of the five student black & white Xerox printers to release and print your job(s) by entering your printing PIN or swiping your MCard. This method of printing is more secure since there is less chance of your document(s) being taken by someone else, which is especially important when printing anything sensitive. You will also be able to visit any of the five student black & white Xerox printers to release your job(s) instead of reprinting when a printer goes offline, and spend less time standing in line during peak traffic.
Note: jobs that are held in the queue, but not released are automatically deleted after two hours.
*Windows users installing the new, temporary printing system (Nov 2021) will not have the "Follow-You" option, and will instead be able to print to each of the six student printers directly.
More Information
Printing PIN
Logging in to the printers with your uniqname and a printing number (PIN) is the most reliable way to release your print job(s). You can set up your own PIN by logging in to the Law School's print quota webpage
https://law-prtsvr.law.umich.edu:9192 and clicking
Change Details.
Note: PIN numbers must be at least 4 characters.
* Windows users installing the new, temporary printing system (Nov 2021) must set up a PIN in order to print to any of the Xerox D95 printers (Reading Room, LR1-Alcove, Library-Sub2, and Library-Sub3). More Information
How to Use Card Readers
If you prefer to login with your MCard to release print jobs, see these guides to become familiar with the process of swiping your MCard.
How to release jobs (Google Doc)How to swipe your MCard (Video)
Printer Installation Programs
Compatible with Windows 8.1 - 11, macOS 10.14 - 12.
Windows (current card-swipe system - has problems with some Windows updates)
Computer support specialists are available to assist you with the printer installation process.
Contact us!
Once the printers are installed, you
-
WILL be able to print from your laptop anywhere in the Law School if you are connected to
MWireless,
eduroam, or plugged into an Ethernet port
-
WILL NOT be able to print to the Law School printers if you connect to the MGuest network or any other network OUTSIDE of the university
See the Law School
printing policy for more important information about printing at the Law School.