Getting Started
IT/AV Assistance – Request computing and audio visual assistance at the Law SchoolThe Information Technology and Audio Visual Services department at the Law School is known simply as LawIT/AV. The most efficient way to request computer or printer assistance, training, consultation, room reservations, or audio visual equipment and services is to place a request via the Law School’s Web-based “work request” system. There are links to “Work Requests” located at the bottom of the Law School
web pages.
Alternatively, you can access it directly at
http://web.law.umich.edu/_GenericWorkRequest/InputForms.asp. Your work request is received by the LawIT/AV staff and assigned to the appropriate technician. Remote desktop assistance is also available.
Assistance may be obtained for:
| Hardware use |
Software use
(PowerPoint, Word, etc.) |
| Troubleshooting |
Maintenance of computers and printers |
Instruction/Training
(CTools, Seating Chart, etc.) |
Network access |
| General advice concerning computer purchases |
Audio visual classroom support * |
| Viruses/Spyware problems |
Data security concerns |
| Guest Wireless Access |
|
* All requests for A/V services and equipment, no matter how simple, must be placed through the online Event Reservations system. Advance notice is extremely important, especially if it requires staff to work overtime and weekends. Give as much notice as possible for major events (at least a month for symposia, one week but preferably more for video conferences). Even simple requests must be made at least two working days in advance to ensure availability of equipment and support staff.
Phone
The university uses ITS Exchange for voice mail. A user guide is available to help you access and manage your voice mail.
Email
The Law School uses and supports the university's Google Mail for email. The preferred interface is Google Chrome, but other browsers will work as well.
Take an interactive tour of Google Mail.
More information about Google Mail can be found at the M+Google website.
Email Groups
| Name |
Owner |
| Law School Staff & Faculty |
Rozona Kelemen |
| Law School Faculty |
Rozona Kelemen |
| Law Emeritus Faculty |
Rozona Kelemen |
| Law Fall Visiting Faculty |
Nancy Paul |
| Law Regular Faculty |
Rozona Kelemen |
| law voting faculty |
Rozona Kelemen |
| Law TenureTrack Faculty |
Rozona Kelemen |
| Law Tenured Faculty |
Rozona Kelemen |
| Law Visiting Faculty Winter |
Nancy Paul |
| Law School Staff |
John Loyd |
| Law Library Staff |
Mary Clemence |
| Lawlib |
Mary Clemence |
| Law School 611 Church (MPLP, FLP) |
Benefo Ofuso |
| Law School above ground staff |
John Loyd |
| Law School Development and Alumni Relations |
Jenni Borden |
| Law School Staff Academic Affairs |
Mark Gebhart |
| Law School Staff Admissions |
Sabrina Ervin |
| Law School Staff Career Planning |
Tammy Sindlinger |
| Law School Career Services |
Tammy Sindlinger |
| Law School Staff Clerical |
Gail Ristow |
| Law School Staff Communications |
Lori Atherton |
| Law School Staff Dean's Office and HR |
Rozona Kelemen |
| Law School Staff Facilities Distribution and Receiving |
Lois Harden |
| Law School Staff Financial Aid |
Kathy Johnson/Vicki Abbott |
| Law School Staff Financial Operations |
Christina Luo/Joe Castillo |
| Law School Staff Information Technology |
John Loyd |
| Law School Staff International Programs |
Stephanie Wiederhold |
| Law School Staff Records |
Debby Hartranft/Shirley Lipsey |
| Law School Staff Student Publications |
Matt Redding |
| Law Temporary Staff |
Rozona Kelemen |
Email Vacation Message
You have two choices for setting on out of office message:
Calendar
The Law School uses and supports Google Calendar as its shared calendaring system.
Take an interactive tour of Google Calendar.
More information about Google Calendar can be found at the M+Google website.
L: Drive – Store your documents and files on the network
The L: Drive is the Law School’s network file storage space. Its purpose is to store documents shared within your department or group and files which may contain Personal Private Information (PPI) of staff, faculty, students or alumni. You may request access to your department’s L: Drive folder. You may also request a user folder on the L: drive. Faculty folders will be accessible by their assistants, and special directories may be added to faculty folders by the Office of Finance and Planning. Data stored in your user folder may be shared with other Law School staff per your request.
The L: drive is backed up nightly and deleted files may be recovered by submitting a work request. Data from any given day may be recoverable for a month, after which only end of month backups are available for a year.
The L: drive may be accessed from off-site by way of the Law School’s VPN.
Virtual Private Network (VPN) – Secure off-campus or wireless connections to the L: Drive
The Law School’s Virtual Private Network (VPN) allows the Law School community to access the L: Drive via the Internet over a secure, encrypted connection from their machines. It provides a secure computing experience when accessing the L: Drive from a remote location or when using a wireless connection.
Any faculty or administrator requesting VPN access will be provided with the instructions and tools to set up access remotely. Staff members must first obtain their supervisor's consent. If you are interested in this option, please ask your department head to submit an email request to
lawcomphelp@umich.edu.
It should be noted that the remote computer can expose Law School resources to malware, and it is the responsibility of the user to prevent such actions from occurring. Employees given remote access have the responsibility to maintain a secure environment on the remote machine, regularly patching the operating system software as well as anti-virus software, and running virus scans routinely to check for and remove malware.
Connected Backup – Back up your documents and files to the network
All Law School computers for reguar staff are equipped with a program that will back up your computer to secure Connected Backup servers on North Campus. The backup runs at random times during the day. You may request assistance to retrieve a file from Connected Backup by submitting a work request.
Standard Software Package
The standard software package provided to new employees varies from time to time. Currently it consists of:
| |
Windows |
Mac |
| Operating System |
Windows 7 Enterprise |
OS X 10.8 |
| E-mail |
Google Mail |
| Business/Productivity |
Microsoft Office 2010 |
Microsoft Office 2011 |
| Adobe Acrobat Pro |
| Adobe Reader |
| PDF Creator |
| Collaboration |
Google Apps (Docs/Spreadsheet/Presentation) |
| Communication |
| Skype |
| Google Chat |
| Microsoft Communicator |
| File Transfer |
UM Internet Access Kit |
Fetch |
| Filezilla |
| Web Browsers |
Internet Explorer |
Safari |
| Mozilla Firefox |
| Google Chrome |
|
| Browser Applications |
Adobe Flash Player |
| Microsoft Silverlight |
| Windows Media Player |
|
| Apple QuickTime |
| Apple iTunes |
| Java |
| Utilities |
IrfanView |
|
| 7-Zip |
|
| NotePad ++ |
|
| PuTTy |
|
| BigFix |
| Connected Backup |
| Virus Protection |
Microsoft Forefront Endpoint Protection |
Sophos |
Several applications are available upon request (e.g. Photoshop). You may request specialized software not included in the standard software package by submitting a work request.
Shared Equipment
Laptop Loaners
There are a few laptop computers available to faculty and staff for limited periods of time. Laptops should be reserved at least 48 hours in advance by submitting a work request. A Request for Removal and Use of University Equipment form must be completed and signed prior to taking the laptop home.
Network Printers, Copiers, Scanners, Fax Machines
The university is encouraging schools and colleges on campus to decrease local printing/personal printers and move toward shared network printing in order to save money and resources. Employee computers will be configured to print to the most convenient network printer in their area.
Many of our newer printers are multi-function devices, incorporating print, copy, scan to email, and fax features in one machine.
If you wish to use any of the network printers listed in the table of shared equipment locations and features, please submit a work request.
Toner
LawIT has developed an online form to facilitate distribution of toner cartridges and track toner usage. Please request toner cartridge replacements by completing the toner cartridge request form. Instructions are provided to assist you with filling out the form.