IT/AV Assistance – Request computing and audio visual assistance at the Law School
The Information Technology and Audio Visual Services department at the Law School is known simply as LawIT/AV. The most efficient way to request computer or printer assistance, training, consultation, room reservations, or audio visual equipment and services is to place a request via the Law School’s Web-based “work request” system. There are links to “Work Requests” located at the bottom of the Law School web pages
Alternatively, you can access it directly at http://web.law.umich.edu/_GenericWorkRequest/InputForms.asp
. Your work request is received by the LawIT/AV staff and assigned to the appropriate technician. Remote desktop assistance is also available.
Assistance may be obtained for:
* All requests for A/V services and equipment, no matter how simple, must be placed through the online Event Reservations system. Advance notice is extremely important, especially if it requires staff to work overtime and weekends. Give as much notice as possible for major events (at least a month for symposia, one week but preferably more for video conferences). Even simple requests must be made at least two working days in advance to ensure availability of equipment and support staff.
||Software use |
(PowerPoint, Word, etc.)
||Maintenance of computers and printers|
(CTools, Seating Chart, etc.)
|General advice concerning computer purchases
||Audio visual classroom support *|
||Data security concerns|
|Guest Wireless Access
The university uses ITS Exchange for voice mail. A user guide is available to help you access and manage your voice mail.
The Law School uses and supports the university's Google Mail for email. The preferred interface is Google Chrome, but other browsers will work as well.
Take an interactive tour of Google Mail.
More information about Google Mail can be found at the M+Google website.
|Law School Staff & Faculty
|Law School Faculty
|Law Emeritus Faculty
|Law Fall Visiting Faculty
|Law Regular Faculty
|law voting faculty
|Law TenureTrack Faculty
|Law Tenured Faculty
|Law Visiting Faculty Winter
|Law School Staff
|Law Library Staff
|Law School 611 Church (MPLP, FLP)
|Law School above ground staff
|Law School Development and Alumni Relations
|Law School Staff Academic Affairs
|Law School Staff Admissions
|Law School Staff Career Planning
|Law School Career Services
|Law School Staff Clerical
|Law School Staff Communications
|Law School Staff Dean's Office and HR
|Law School Staff Facilities Distribution and Receiving
|Law School Staff Financial Aid
||Kathy Johnson/Vicki Abbott|
|Law School Staff Financial Operations
||Christina Luo/Joe Castillo|
|Law School Staff Information Technology
|Law School Staff International Programs
|Law School Staff Records
||Debby Hartranft/Shirley Lipsey|
|Law School Staff Student Publications
|Law Temporary Staff
Email Vacation Message
You have two choices for setting on out of office message:
The Law School uses and supports Google Calendar as its shared calendaring system. L: Drive – Store your documents and files on the network
Take an interactive tour of Google Calendar.
More information about Google Calendar can be found at the M+Google website.
The L: Drive is the Law School’s network file storage space. Its purpose is to store documents shared within your department or group and files which may contain Personal Private Information (PPI) of staff, faculty, students or alumni. You may request access to your department’s L: Drive folder. You may also request a user folder on the L: drive. Faculty folders will be accessible by their assistants, and special directories may be added to faculty folders by the Office of Finance and Planning. Data stored in your user folder may be shared with other Law School staff per your request.
Virtual Private Network (VPN) – Secure off-campus or wireless connections to the L: Drive
The L: drive is backed up nightly and deleted files may be recovered by submitting a work request. Data from any given day may be recoverable for a month, after which only end of month backups are available for a year.
The L: drive may be accessed from off-site by way of the Law School’s VPN.
The Law School’s Virtual Private Network (VPN) allows the Law School community to access the L: Drive via the Internet over a secure, encrypted connection from their machines. It provides a secure computing experience when accessing the L: Drive from a remote location or when using a wireless connection.
Any faculty or administrator requesting VPN access will be provided with the instructions and tools to set up access remotely. Staff members must first obtain their supervisor's consent. If you are interested in this option, please ask your department head to submit an email request to email@example.com
It should be noted that the remote computer can expose Law School resources to malware, and it is the responsibility of the user to prevent such actions from occurring. Employees given remote access have the responsibility to maintain a secure environment on the remote machine, regularly patching the operating system software as well as anti-virus software, and running virus scans routinely to check for and remove malware.
Connected Backup – Back up your documents and files to the network
All Law School computers for reguar staff are equipped with a program that will back up your computer to secure Connected Backup servers on North Campus. The backup runs at random times during the day. You may request assistance to retrieve a file from Connected Backup by submitting a work request.
Standard Software Package
The standard software package provided to new employees varies from time to time. Currently it consists of:
||Windows 7 Enterprise
||OS X 10.8|
||Microsoft Office 2010
||Microsoft Office 2011|
|Adobe Acrobat Pro|
||Google Apps (Docs/Spreadsheet/Presentation)|
||UM Internet Access Kit
||Adobe Flash Player|
|Windows Media Player
||Microsoft Forefront Endpoint Protection
Several applications are available upon request (e.g. Photoshop). You may request specialized software not included in the standard software package by submitting a work request.
There are a few laptop computers available to faculty and staff for limited periods of time. Laptops should be reserved at least 48 hours in advance by submitting a work request. A Request for Removal and Use of University Equipment form must be completed and signed prior to taking the laptop home.
Network Printers, Copiers, Scanners, Fax Machines
The university is encouraging schools and colleges on campus to decrease local printing/personal printers and move toward shared network printing in order to save money and resources. Employee computers will be configured to print to the most convenient network printer in their area.
Many of our newer printers are multi-function devices, incorporating print, copy, scan to email, and fax features in one machine.
If you wish to use any of the network printers listed in the table of shared equipment locations and features, please submit a work request.
LawIT has developed an online form to facilitate distribution of toner cartridges and track toner usage. Please request toner cartridge replacements by completing the toner cartridge request form. Instructions are provided to assist you with filling out the form.