Getting StartedIT/AV Assistance
– Request computing and audio visual assistance at the Law SchoolThe Information Technology and Audio Visual Services department at the Law School is known simply as LawIT/AV. The most efficient way to request computer or printer assistance, training, consultation, room reservations, or audio visual equipment and services is to place a request via the Law School’s Web-based “work request” system. There are links to “Work Requests” located at the bottom of the Law School
web pages.Alternatively, you can access it directly at
http://web.law.umich.edu/_GenericWorkRequest/InputForms.asp. Your work request is received by the LawIT/AV staff and assigned to the appropriate technician. Remote desktop assistance is also available.
Assistance may be obtained for:
The university uses ITS Exchange for voice mail. A
user guide is available to help you access and manage your voice mail.
The Law School uses and supports the university's
Google Mail for email. The preferred interface is Google Chrome, but other browsers will work as well.
interactive tour of Google Mail.
More information about Google Mail can be found at the
Email Vacation Message
The Law School uses and supports Google Calendar as its shared calendaring system.
interactive tour of Google Calendar.
More information about Google Calendar can be found at the
CrashPlan – Back up your documents and files to the network
Individual user devices (laptops or desktops) can be backed up with the University supported program called CrashPlan. The program will backup your user directory and all sub-directories on up to nine University owned and supported devices.
The Law IT staff can help you set up CrashPlan on your workstation or laptop to help you get started, and explain the basic functions of the program. After that you can fully manage the system without intervention. More information is available on the University's
Using Desktop Backup page.
Please submit a
work request for assistance. A Law IT staff member will be in contact with you promptly.
Standard Software Package
The standard software package provided to new employees varies from time to time. Currently it consists of:
Several applications are available upon request (e.g. Photoshop). You may request specialized software not included in the standard software package by submitting a
Laptop LoanersThere are a few laptop computers available to faculty and staff for limited periods of time. Laptops should be reserved at least 48 hours in advance by submitting a
work request. A Request for Removal and Use of University Equipment form must be completed and signed prior to taking the laptop home.Network Printers, Copiers, Scanners, Fax MachinesThe university has encouraged schools and colleges on campus to decrease local printing/personal printers and move toward shared network printing in order to save money and resources. Employee computers will be configured to print to the most convenient network printer in their area.
Many of our newer printers are multi-function devices, incorporating print, copy, scan to email, and fax features in one machine.
If you wish to use any of the network printers listed in the table of
shared equipment locations and features, please submit a
work request. TonerLawIT has developed an online form to facilitate distribution of toner cartridges and track toner usage. Please request toner cartridge replacements by completing the toner cartridge
Instructions are provided to assist you with filling out the form.
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