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Student Laptop Support Policy

Troubleshooting for network connectivity problems (e.g. failed wireless or network printer configurations) is available from computer support specialists on duty in 331 Legal Research and S-110A in the Law Library (walk-in assistance is available on a first-come, first-served basis. In order to expedite service, you must be present while a laptop support staff member is connecting your computer to the network. LawIT will make every attempt to assist you, but we cannot guarantee your laptop can be connected to the network.

For technical problems outside the scope of the Law School Student Laptop Support Policy outlined below, contact your laptop vendor (if equipment is still under warranty) or a laptop repair service. The University's repair contacts Web page has information about laptop repair services on campus.

Category Product (where applicable) Support
Law School wirelessYes1
Home wireless   No
Law School network printer problemsYes
Laptop examsElectronic Bluebook TM (EBB)Yes
Virus remediation
 Consultation only
Data backup & transfers Consultation only
Operating system upgrades Consultation only
Basic problem diagnosis & consultation Yes2
Operating Systems
(supported by Law School network)

Windows 7, 8.1, & 10 /
Mac OSX 10.10+
(English-language only)

Consultation only
Operating Systems
(not supported by Law School network)
Mac OS 9.x-10.9/Linux/Unix/
Software/Applications Consultation only
Hardware Consultation only

1 Most 802.11 a/g/n/ac wireless cards work with the Law School network.
2 If time permits, we will provide initial consultation and diagnosis of basic problems (which may in the process resolve the problem). However, in general we do not provide support for applications, operating systems, hardware, or other issues not connected with Law School network access. All other technical difficulties or questions should be directed to the appropriate vendor or laptop repair facility.