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Student Laptop Support Policy

Troubleshooting for network connectivity problems (e.g. failed wireless, Ethernet, network, or printer configurations) is available from lab consultants on duty in 331 Legal Research and S-110A in the Law Library (walk-in assistance is available on a first-come, first-served basis Monday through Friday, 8:30 a.m. - 4:30 p.m.). In order to expedite service, you must be present while a laptop support staff member is connecting your computer to the network. LawIT will make every attempt to assist you, but we cannot guarantee your laptop can be connected to the network.

For technical problems outside the scope of the Law School Student Laptop Support Policy outlined below, contact your laptop vendor (if equipment is still under warranty) or a laptop repair service. The University's repair contacts Web page has information about laptop repair services on campus.

Category Product (where applicable) Support
Law School wireless 802.11 a/g/n-compliant wireless cards & most recent operating systems Yes
Home wireless
(includes residence or Lawyers Club)
  No
Law School network printer problems Yes
Laptop exams Electronic Bluebook TM (EBB) Yes
Spyware/
Virus remediation
  Consultation only
Data backup & transfers   Consultation only
Operating system upgrades   Consultation only
Basic problem diagnosis & consultation   Yes1
Operating Systems
(supported by Law School network)

Windows Vista, 7, 8, & 8.1 /
Mac OSX 10.6+
(English-language only)

Consultation only
Operating Systems
(not supported by Law School network)
XP/2000/NT/ME/98/95/3.1/DOS/
Mac OS 9.x-10.5/Linux/Unix/
No
Software/Applications   Consultation only
Hardware   Consultation only

1
If time permits, we will provide initial consultation and diagnosis of basic problems (which may in the process resolve the problem). However, in general we do not provide support for applications, operating systems, hardware, or other issues not connected with Law School network access. All other technical difficulties or questions should be directed to the appropriate vendor or laptop repair facility.

 
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