What to Do If...
Computer Problems PRIOR to the Start of an ExamIf EBB won't open, or if the laptop crashes prior to the start of the exam, you may elect to obtain a Computer-Problem Form from the proctor that you will take to the Office of Student Records for assistance. You should not leave the exam room with any paper exam materials. You should:
Computer Problems DURING an ExamNote: You only have the option to type the remainder of your exam in EBB until 30 minutes prior to the end of the exam. If computer problems occur when there is LESS THAN 30 minutes left in the exam, you must obtain bluebooks from the proctor and continue hand writing your exam (LawIT assistance will be provided after the exam has ended).In order to be eligible for the opportunity to type the remainder of your exam in EBB, you MUST try the EBB Recovery feature at least once. The EBB Recovery feature allows students to restart their laptop, re-open EBB, and continue typing from where they left off. If the EBB Recovery feature does not work (i.e. laptop will not restart, EBB will not re-open, OR the previously typed text does not reappear [YOUR WORK IS PROBABLY NOT LOST]), then you may elect to obtain a Computer-Problem Form from the proctor that you will take to the Office of Student Records for assistance. LawIT staff will recover and print the previously typed portion of the exam and best efforts will be make to provide you with the opportunity to type the remainder of your exam in EBB. You should not leave the exam room with any paper exam materials (a staff member from the Office of Student Records will retrieve them from the proctor). You should:
In the event of laptop failure, you may choose to continue hand writing in bluebooks instead of taking advantage of the opportunity to type the remainder of your exam in EBB. Bluebooks will be available from the proctor for this purpose. You may obtain bluebooks from the proctor, return to your seat, and continue hand writing your exam.Computer Problems at the END of an ExamLawIT staff will be available to assist you in the exam room after the exam has ended.CautionThere is no guarantee that your exam answers will always be recoverable in every situation—this is true no matter what computer testing program you use. Any time you use a computer you take some risk of an error occurring that cannot be corrected regardless of the best efforts made.
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