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What to Do If...

 

 
Computer Problems PRIOR to the Start of an Exam
If you receive a drive error message, you should try a new flash drive (available from the proctor). If you still receive an error message, if EBB won't open, or if the laptop crashes prior to the start of the exam, you may elect to obtain a Computer-Problem Form from the proctor that you will take to the Office of Student Records for assistance. You should not leave the exam room with any paper exam materials. You should:

  • return to the proctor any paper exam materials that you received
  • obtain a completed Computer-Problem Form from the proctor
  • collect your belongings (including laptop and saving device) and report to the Office of Student Records (300HH).
You may choose to hand write your exam in bluebooks instead of taking advantage of the opportunity to type your exam in EBB. Bluebooks are available from the proctor for this purpose.

Computer Problems DURING an Exam
Note:  You only have the option to type the remainder of your exam in EBB until 30 minutes prior to the end of the exam. If computer problems occur when there is LESS THAN 30 minutes left in the exam, you must obtain bluebooks from the proctor and continue hand writing your exam (LawIT assistance will be provided after the exam has ended).

In order to be eligible for the opportunity to type the remainder of your exam in EBB, you MUST try the EBB Recovery feature at least once. The EBB Recovery feature allows students to restart their laptop, re-open EBB, and continue typing from where they left off. If the EBB Recovery feature does not work (i.e. laptop will not restart, EBB will not re-open, OR the previously typed text does not reappear [YOUR WORK IS PROBABLY NOT LOST]), then you may elect to obtain a Computer-Problem Form from the proctor that you will take to the Office of Student Records for assistance. LawIT staff will recover and print the previously typed portion of the exam and best efforts will be make to provide you with the opportunity to type the remainder of your exam in EBB. You should not leave the exam room with any paper exam materials (a staff member from the Office of Student Records will retrieve them from the proctor). You should:

  • return to the proctor any paper exam materials that you received
  • obtain a completed Computer-Problem Form from the proctor
  • collect your belongings (including laptop and saving device) and report to the Office of Student Records (300HH).

In the event of laptop failure, you may choose to continue hand writing in bluebooks instead of taking advantage of the opportunity to type the remainder of your exam in EBB. Bluebooks will be available from the proctor for this purpose. You may obtain bluebooks from the proctor, return to your seat, and continue hand writing your exam.

Computer Problems at the END of an Exam
LawIT staff will be available to assist you in the exam room after the exam has ended.

Caution
There is no guarantee that your exam answers will always be recoverable in every situation—this is true no matter what computer testing program you use. Any time you use a computer you take some risk of an error occurring that cannot be corrected regardless of the best efforts made.

Accidentally hit the Finish Button
Don't worry. If you accidentally click the Finish button during your exam you will be given a chance to return to your exam on the next screen.

Get a Yellow Screen at the end of an Exam
If you are saving to flash drive only (saving to the network is not required), you will get a yellow screen. A yellow screen will also appear if there has been any problem saving to the network or to your flash drive. DO NOT WORRY IF YOU RECEIVE THE YELLOW SCREEN BECAUSE YOUR EXAM HAS BEEN SAVED TO YOUR LAPTOP'S HARD DRIVE. The LawIT staff will work with you to recover your exam answer from your laptop, the network, or your flash drive. If your final screen color is yellow and you intended for your exam to be saved to the network, note that and the problem described on the screen (network, flash drive, or both) on your flash drive bag and then turn in your flash drive to the proctor. If the screen indicates an error saving to your flash drive, ask a LawIT staff member in your classroom for assistance.

 

 

 
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