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IT Frequently Asked Questions
If you have a question that should be added to the LawIT FAQ list, please send us an e-mail.
E-mail
How do I check my UMICH e-mail?
There are two options available:
SSH Secure Shell:
- Install the SSH Secure Shell client from the Blue Disc. A folder called UM Internet Access Kit will appear on the desktop.
- Double-click to open the UM Internet Access Kit folder and then double-click on the SSH ITCS Login (terminal) icon.
- In the box next to User Name, type your uniqname and then click Connect.
- A window will open and then a password dialog box will appear. Type in your password and click OK.
- At the % prompt, type in "pine".
Web: mail.umich.edu
How do I forward UMICH e-mail to another e-mail account?
You can forward your e-mail to any account. Some services such as Hotmail and Yahoo can check your UMICH IMAP mailbox (see next question).
For any e-mail account, you can forward your e-mail through the U of M Online Campus Directory.
- Click Bind and authenticate by logging in with your UMICH uniqname and password.
- Click on your uniqname in the upper right corner.
- Click Modify in the menu bar at the top of the screen.
- Scroll down to E-mail Forwarding Address. You can replace the address that is there if you want e-mail only at another address; or you can add an address and e-mail will go to both accounts.
- Scroll to the bottom of the page and click Save Changes.
- Click Logout at the bottom right corner to log out of the directory.
This will only affect any future messages that come into your Umich address (...@umich.edu). Messages already in your mailbox will not be affected.
How do I read my UMICH e-mail from my Hotmail account?
Hotmail and Yahoo will allow you to check your UMICH IMAP mailbox through POP. From within your Hotmail or Yahoo account, click on POP. It will ask for login name, password, and server:
- Login name: your UMICH uniqname
- Incoming mail server name: mail.umich.edu
- Outgoing mail server name: smtp.mail.umich.edu
- Password: your UMICH password
You may want to check the option to "leave mail on server" otherwise it will delete the messages from your UMICH account.
How do I configure Outlook to send and receive e-mail?
E-Mail Configuration: Outlook for Windows
How do I create an "out of e-mail contact" message?
- Go to the U of M Online Campus Directory.
- Click Bind and authenticate by logging in with your uniqname and password.
- Click on your uniqname in the upper right corner.
- Click Modify in the menu bar at the top of the screen.
- Scroll down to On Vacation.
- Select True.
- In the text box, type the reply message you want the sender to receive.
- Scroll to the bottom of the page and click Save Changes.
- Click Logout at the bottom right corner to log out of the directory.
How do I check my UMICH mailbox usage?
- Go to https://accounts.www.umich.edu/umce-bin/umce.
- Sign in with your uniqname and UMICH password.
- The next screen will display the remaining space you have left in your IMAP mailbox.
- Be sure to logout when you are done (the link is in the lower right corner).
How do I set up an e-mail group?
- Go to the U of M Online Campus Directory.
- Click Bind.
- Login with your uniqname and password.
- Click Add in the menu at the top of the screen.
- Enter a name for your group in the text box.
- Click Add Entry.
- In the next screen, scroll down to University Members.
- Enter as many UMICH uniqnames as you want.
- Enter any non-UMICH e-mail addresses in the Non-University Members box further down the page.
- Scroll to the bottom of the page and click Save Changes.
- Click Logout at the bottom right corner to log out of the directory.
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Password
How do I change my UMICH Kerberos password?
https://accounts.www.umich.edu/kpasswd/
How do I change my Windows Active Directory password?
https://accounts.itcs.umich.edu/pwreset?command=ad
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Laptop Exams Note: These FAQs are not a substitute for the Laptop Exams Web site.
What is Electronic Bluebook (EBB)?
Electronic Bluebook (EBB) is a secure test-taking software program created by CompuTest that is downloaded onto a PC or Mac laptop computer configured for English language and regional settings and is used for typing in-class essay exams. EBB essentially turns student laptops into simple word processors while the program is running.
Can my laptop handle EBB?
Minimum specifications for a PC or Mac laptop to safely use EBB should include:
- MS Windows XP Pro SP 3 or Mac OS 10.x configured for English-United States language and region
- At least an 800MHz processor
[600MHz if laptop only has EBB and MS Word installed]
- At least 256MB of RAM (memory)
- USB port to accommodate a USB flash drive
- Wireless network card (to save your exam to the network)
- 1024 X 768 or larger screen resolution
Can I use my Mac laptop to take laptop exams?
Yes. EBB now works on laptops running Mac OSX (Panther, Tiger, Leopard, and Snow Leopard).
Will EBB work with non-English Windows operating systems?
As long as a non-English language operating system (OS) can satisfy the following 2 conditions, then the OS should work fine with EBB:
- must be able to run using English language
- must be able to not run in Unicode
Students with non-English language operating systems MUST take a test exam using EBB (how-to instructions are posted on the EBBTest web site) and prove to us that they have successfully passed the EBB test. We MUST see the printed test file.
What operating systems work well with EBB?
- English-language (Windows XP Pro SP 3, Vista Ultimate SP 1, 7)
- Mac OSX (Tiger, Leopard, Snow Leopard). Panther is also acceptable.
What are the known EBB incompatibilities or conflicts?
Must I have a wireless card to take laptop exams?
No. Wireless cards are not required, but they are necessary if you want to save your exam to the Law School network. If you do not have a wireless card in your laptop or don't have it turned on, the exam will be saved to your hard drive and flash drive but not to the network.
Can I save my exam to CD?
No. CD saving has been discontinued. Students are required to save EBB exams to flash drive.
Must I bring flash drives with me to the exam?
No. Flash drives will be provided by the Registrar's Office for exams (one flash drive per exam period). These flash drives will not be returned to you.
Does the Law School loan out laptops for exams?
The Law School ordinarily does not provide laptop computers. Students are responsible for providing their own equipment. If necessary, you can either borrow a laptop from a friend or rent a laptop. If you need to rent a laptop, try Computer Alley (only the Jackson Road location does laptop rental)
Computer Alley
4395 Jackson Rd.
(734) 769-8230 (ask for Chris)
- $98 per week
- $294 for 1 month (with UMID)
WARNING
If you borrow or rent a laptop to take EBB exams, please see an IT staff member to move all exams taken on that laptop to the network before returning the laptop to its owner. It has been necessary sometimes to retrieve an EBB exam from a laptop up to several months after the exam is taken. However, rental laptops are usually reformatted upon return; and you can't control what the owner of a borrowed laptop may do to the laptop after you return it. Once those EBB files are erased from those laptops, they are gone for good.
Is there a fee to use the EBB software?
No. Currently the EBB software is provided free of charge to UM Law School students.
Can I type my exam in MS Word and then copy it into EBB?
No. There is no "copy and paste" feature in EBB. You must type your entire exam directly into EBB and use the formatting features provided in that software program.
My laptop freezes when using MS Word and EBB.
This problem may occur if the Microsoft Works Suite Add-in for Microsoft Word is installed on your computer. To resolve this problem, remove the Microsoft Works Suite Add-in for Microsoft Word by following these steps:
- Click on the Start menu | Control Panel.
- Double-click on Add or Remove Programs.
- Scroll down the list of currently installed programs, click on Microsoft Works Suite Add-in for Microsoft Word, and then click the Change/Remove button.
- Click OK to confirm the removal.
- Click on the "X" in the upper right-hand corner of the Add/Remove Programs window to close it.
- Restart your computer.
NOTE
We recommend that you remove this Add-in if you plan to use EBB. Removing this Add-in will not un-install either Word or Works and both applications will still work; it will just break the connection between them. After you remove the Microsoft Works Suite Add-in for Microsoft Word, Word may not be available from the Works Task Launcher.
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Laptops
- Are laptop computers required?
- What operating systems do you support?
- Are there any laptop repair centers on campus?
- Does the University have a computer store?
- Will owning a Mac place me at a disadvantage?
- Do many Law School students use Macs?
- Can my laptop handle an OS upgrade?
- What Windows XP Service Pack is on my laptop?
Are laptop computers required?
No. Laptops are not required, but they are highly recommended.
Computer labs in the Law School are available exclusively for law student use; however, they get very busy, especially during peak times of the academic year. Law students with laptops and compatible wireless cards can take advantage of the Law School's mobile computing environment as well as avoid long lines and crowded conditions in the computing labs.
Most students now use a laptop to take in-class essay exams; you may feel at a disadvantage if you don't.
What operating systems do you support?
English-language Windows 7, Windows Vista, Windows XP, and Mac OSX.
- If Windows XP is your choice, we strongly recommend you purchase the Professional Edition
- If Windows Vista is your choice, we strongly recommend you purchase the Ultimate Edition
- If Macintosh is your choice, we strongly recommend you purchase the Snow Leopard version
Are there any laptop repair centers on campus?
Yes.
ITS Computer Support & Repair
Located in the U-M Computer Showcase on the ground level of the Michigan Union, ITS Computer Support & Repair provides low-cost assistance with a variety of software and laptop/desktop maintenance and repair problems, including:
- Virus scanning and troubleshooting
- Software installations, including operating systems upgrades
- Hardware upgrades and installations (RAM, network cards etc.)
- Data file backups and transfers
- Diagnosing and fixing a variety of other operating problems
They have added Dell and Apple hardware repair to their suite of services.
The Showcase is open from 10 a.m. to 6 p.m. Monday through Thursday and from 10 a.m. to 5 p.m. on Fridays (closed weekends and holidays). For Support Service questions, e-mail showcase.support@umich.edu or call 647-2537.
For information on repair centers off campus, go to Repair Contacts.
Does the University have a computer store?
Yes, enrolled, degree-seeking U-M students can purchase computers, printers, software, and accessories like flash drives from the U-M Computer Showcase, located on the ground level of the Michigan Union. The Showcase also provides low-cost assistance with a variety of software and laptop/desktop maintenance and repair problems (see previous FAQ).
Will owning a Mac place me at a disadvantage?
No. *
* Note: Students considering eventually joining one of the student law journals should be advised that a Windows-based laptop will be more compatible with the software and processes used by the journals.
Do many Law School students use Macs?
Approximately 38% of the UM Law School student body use Macs.
Can my laptop handle an OS upgrade?
Minimum System Requirements:
What Windows XP Service Pack is on my laptop?
- On your laptop's desktop, right-click on My Computer | Properties
(if the My Computer icon is not on the desktop, click on Start then right-click on My Computer | Properties)
- Under the heading System: (on the General tab) it will indicate what Service Pack for your operating system is installed.
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Printing
- How do I report printing problems?
- Does Law School duplex count as 1 or 2 pages?
- What happens to unused printing quota pages?
- Where can my Sites 400-page allowance be used?
- How do I track my Sites printed pages?
- I can't print Adobe Acrobat (.pdf) files.
How do I report printing problems?
Immediately report any printing problems you encounter (e.g. low/no toner, printer jam etc.) to the lab consultant on duty so that the problem can be fixed promptly; otherwise, you will be charged for the pages printed.
| consultant |
location |
email |
phone |
| Hai |
Law Library |
hai@umich.edu |
764.9345 |
| Jason |
200HH, #6 |
jjude@umich.edu |
647.3731 |
| Debbie |
200HH, #27 |
debh@umich.edu |
647.6242 |
If the lab consultant is not on duty, submit a Work Request with a detailed explanation of the problem (note the date and time the problem occurred and specify which printer is involved).
Does Law School duplex count as 1 or 2 pages?
It counts as one page.
If you only print on one side of the sheet you will pay the same as if you printed on both sides of the sheet. So you save money and paper if you print duplex.
What happens to unused printing quota pages?
Unused pages do not rollover to the next semester. Each semester starts with a printing quota of 600 b&w pages.
Where can my Sites 400-page allowance be used?
There are two (2) Sites networked printers (Lawpod HP4300dtn) located in the Law School for you to utilize the University-provided 400-page allowance:
- 200HH Student Lounge
(only the Ergopod and the two (2) Sites Macs print to that printer.)
- Sub-3 Computer Lab
(only the two (2) Macs in the lab print to that printer.) You may also print wirelessly to the Sites printers with your laptop via mPrint. Just like documents printed from the Ergopod and Sites Macs (as well as from other campus Sites computers), pages printed with mPrint are part of your University-provided Basic Computing Package (BCP) printing allocation. Additional (over the 400 page quota) Sites printing costs 6 cents per printed side.
You can also go to any of the Campus Computing Sites labs on campus to print (maps are available in our lab).
How do I track my Sites printed pages?
A. You can determine how many pages you have printed at https://accounts.www.umich.edu/umce-bin/umce. (Note the "s" at the end of "https" which indicates a secure site. You will need to enter your uniqname and password.)
I can't print Adobe Acrobat (.pdf) files.
Instead of trying to print from within a browser, try saving the file(s) to your IFS directory (H:\ drive) and printing directly from Adobe Acrobat Reader. If you get a printing error, try printing the pdf as an image:
- Inside the Adobe program, go to File | Print
- Click on the Advanced button.
- Check the box next to Print As Image and click OK
Note: It takes longer to process the file for printing this way. Please be patient.
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Viruses
- How do I update VirusScan?
How do I update VirusScan to the most current virus definitions?
Step-by-step instructions are available to update VirusScan
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Wireless
- Why should I buy a wireless card?
- What kind of wireless card should I get?
- Where can I purchase a wireless card?
- Where can I get wireless drivers & documentation?
- How do I configure my wireless card?
- Where in the Law School can I use wireless?
- Can I leave my external wireless card in my laptop?
- Will the Apple AirPort card work in the Law School?
- Do I need a wireless card to take exams?
Why should I buy a wireless card?
The Law School and Law Library (as well as the entire University campus) have complete wireless coverage. Accessing the wireless network gives you a high-speed connection to the Internet without having to be tied down to one place. You can be anywhere in the Law School and have this convenient connection.
What kind of wireless card should I get?
To use the University's wireless network you will need a computer with a IEEE 802.11a/b/g/n, IEEE 802.11 a/b/g or IEEE 802.11b/g wireless LAN network card that supports 802.1X/WPA2.
Where can I purchase a wireless card?
Most newer laptop computers are equipped with a built-in IEEE 802.11a/b/g/n, IEEE 802.11a/b/g or IEEE 802.11b/g wireless network card. If the laptop you are using does not have a built-in wireless network card you will need an external wireless card. Prices for external wireless cards can vary anywhere from under $50 to over $120.
Where can I get wireless drivers & documentation?
Laptops with internal wireless cards ship with the card already installed. All you need to do is configure it to work in the Law School wireless network environment.
Installation documentation and drivers are included with any external wireless card that you purchase. Check the manufacturer's site for wireless driver updates.
How do I configure my wireless card?
Wireless setup instructions will help you configure your wireless card for use in the University's wireless network environment.
Where in the Law School can I use wireless?
The Law School (including the Law Library) is 100% wireless network capable. U-M law students, faculty, and staff who have laptops and compatible wireless cards can have a ubiquitous, high-speed wireless internet connection to our network environment and printers from anywhere in the School or Law Library (a wireless card is necessary).
Can I leave my external wireless card in my laptop?
It is best to remove the external wireless card when you put your laptop away because it sticks out and the antenna could break off.
To safely remove your card:
- Click on the PC Card manager icon in the system tray (one of the icons on the bottom right of your screen)
- Click on the name of the wireless card adapter that appears
- Click "Stop" or "Remove"
- Eject the card after is says it is safe to do so.
Will the Apple AirPort card work in the Law School?
Yes.
Do I need a wireless card to take exams?
No, a wireless card is optional. However, if you want to save your laptop exam to the network a wireless card is necessary. If you don't use one, your exam will get saved to your hard drive and flash drive only but not to the network.
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